Terms of Service

1. Agreement & acceptance

These Terms of Service (the “Terms”) are a contract between Sayvine, operated by [Legal Entity Name] (“Sayvine,” “we,” “us”), and the business that creates an account or uses the service (“Customer,” “you”). “Sayvine” or the “Service” means the Steward Copilot platform — our AI front-desk and business-management software, including the web dashboard, mobile app, AI chat and voice assistants, public booking and website pages, APIs, and related professional services.

By creating an account, clicking “I agree,” or accessing or using the Service, you accept these Terms. If you accept on behalf of a business, you represent that you are authorized to bind that business. If you do not agree, do not use the Service.

We may update these Terms from time to time. For material changes we will give reasonable advance notice (by email and/or in the Service). Your continued use after the effective date means you accept the updated Terms.

2. The Service & the role of AI

Sayvine uses artificial intelligence to answer calls and messages, book appointments, take and route payments, and help you run day-to-day operations. AI output can be inaccurate, incomplete, or out of date.

You are responsible for reviewing AI-generated content and decisions before relying on them. The Service does not provide legal, financial, tax, medical, or other professional advice and is not a substitute for professional judgment. Features and plans may change as we improve the product; we will give reasonable notice of material changes.

3. Accounts, users & security

• Provide accurate business, contact, and billing information and keep it current.
• You are responsible for all activity under your account, including your staff/authorized users, and for keeping login credentials confidential.
• You control who may sign in and what role each user has; you are responsible for their use of the Service.
• Notify us promptly of any unauthorized access or suspected security incident.

4. Free trial

New accounts may receive a time-boxed free trial of a paid plan (currently 7 days of the Pro plan, no credit card required, with a limited allowance of AI phone minutes during the trial). Trial terms (length, plan, and limits) may change for future signups.

When the trial ends: if you have added a card, your subscription converts to a paid plan automatically (you are not charged until the trial would have ended). If you have not subscribed, your account is paused — AI features and the dashboard are limited — until you choose a plan. You can subscribe at any time to restore access; your data is retained as described in these Terms.

5. Plans, fees & billing

• Paid plans are billed in advance (monthly or annually) through our payment processor (Stripe). Subscriptions auto-renew unless cancelled before the renewal date.
• Plans include a monthly allowance of AI phone (voice) minutes; usage above the included allowance is billed at the plan’s per-minute overage rate. Plans also include fair-use monthly caps on AI messages and SMS, and limits on seats and locations.
• Fees are stated exclusive of taxes; you are responsible for applicable taxes other than taxes on our income.
• We may change prices; we will give reasonable advance notice (at least 30 days for plan price changes), and changes take effect on your next renewal. SMS/telephony rates may change with shorter notice when carrier costs change.
• You can cancel anytime; access continues through the end of the current billing period. Except where required by law or expressly stated, fees already paid are non-refundable.
• If payment fails or is past due, we may suspend or limit the Service after reasonable notice.

6. Payments to you & your customers

Online card payments from your customers (deposits, gift cards, memberships, pay-a-balance, orders) are processed by Square on Square-hosted pages. Card and bank numbers are entered only on the processor’s secure page — Sayvine does not collect, store, or have access to full card or bank-account numbers, and our chat/voice assistants will never ask for them. Those payments are governed by your agreement with the processor; processor fees, payouts, holds, refunds, and chargebacks are between you and the processor, and you are responsible for chargebacks and refunds.

You are responsible for offering goods/services lawfully, for honoring gift cards, memberships, and prepaid balances you sell, and for the accuracy of the prices and policies you configure.

7. Messaging, calls & consumer consent (TCPA/CTIA)

• You are solely responsible for obtaining and maintaining any consents required to call or text your customers (including for marketing, reminders, and AI/automated communications) and for complying with the TCPA, CAN-SPAM, CTIA guidelines, and similar laws.
• The Service supports an AI/bot disclosure on calls and an optional recording notice; you are responsible for enabling the disclosures required in your jurisdiction (e.g., two-party-consent recording laws) and for the content of messages you send.
• Honor opt-outs. Inbound STOP/START is supported; you must not message customers who have opted out.
• Carriers may delay, filter, or fail to deliver messages; we and our providers are not liable for undelivered or delayed messages, and message/data rates may apply to recipients.

8. Your data & our use of it

As between you and Sayvine, you own your business and customer data (“Customer Data”). You grant us the rights needed to host, process, and deliver the Service to you, including through our subprocessors.

We may create and use de-identified and aggregated data (data that does not identify you, your business, or your customers) to operate, secure, analyze, benchmark, and improve the Service — for example, anonymized cross-shop benchmarks. We do not sell your Customer Data, and we do not share another customer’s identifiable data with you.

You are responsible for the accuracy and legality of Customer Data and for having the rights and consents to provide it to us. Our handling of personal information is described in our Privacy Policy.

Data export & deletion: you may export your data from the Service, and you can request export or deletion on termination (see Term & termination). We honor consumer data-access and deletion requests as described in the Privacy Policy.

9. Health information (clinical verticals)

If you use clinical features (e.g., medspa/clinic charting, SOAP notes, before/after photos) to process protected health information (PHI) subject to HIPAA, you must enter into a Business Associate Agreement (BAA) with us before using those features for PHI. Without a signed BAA, you must not upload PHI. You remain the covered entity responsible for your patients’ information.

10. Acceptable use

• Don’t use the Service to send unlawful, deceptive, harassing, or unsolicited messages, or to violate others’ rights or any law.
• Don’t upload malware, attempt to gain unauthorized access, disrupt the Service, or probe/scan it for vulnerabilities except under an authorized program.
• Don’t reverse-engineer, resell, sublicense, or use the Service to build a competing product, or use bots/scrapers to extract data beyond the documented APIs.
• Use the APIs only as documented and within rate limits; don’t use them to migrate customers off the Service or to integrate third-party software without authorization.
• We may suspend or terminate access for violations — after notice where practicable, or immediately where required by law or to protect the Service or others.

11. Third-party services & subprocessors

The Service relies on third-party providers to function, including (currently) Anthropic (AI models), Vapi, Deepgram, and ElevenLabs (voice), Twilio and Meta (messaging/WhatsApp), Square (consumer payments), Stripe (subscription billing), and cloud/hosting providers. Your use of features powered by these providers may also be subject to their terms. We may change subprocessors and will maintain a current list available on request or in the Privacy Policy.

Integrations you choose to connect (e.g., Square, calendars) are provided by third parties “as is”; your use of them is governed by your agreement with that provider.

12. Intellectual property

We and our licensors own all rights in the Service, software, models, and related materials. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription for your internal business purposes. You own your Customer Data and the content you create; you grant us the license described above to provide and improve the Service. “Sayvine,” “Steward Copilot,” and our logos are our trademarks; don’t use them without permission.

13. Confidentiality

Each party may receive the other’s confidential information and will use it only to perform under these Terms and protect it with reasonable care. This does not cover information that is public, already known, independently developed, or rightfully received from a third party, or disclosures required by law (with notice where permitted).

14. Service availability & support

We use commercially reasonable efforts to keep the Service available and to provide support consistent with your plan, but we do not guarantee uninterrupted or error-free operation. Maintenance, third-party outages, and events beyond our control may affect availability.

15. Disclaimers

THE SERVICE AND ALL AI OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ACCURATE, OR ERROR-FREE. YOU ARE RESPONSIBLE FOR DECISIONS MADE USING THE SERVICE.

16. Indemnification

You will defend and indemnify Sayvine against third-party claims arising from your Customer Data, your content, your use of the Service in violation of these Terms or law, or your communications with your customers (including telephony/SMS claims). We will defend and indemnify you against third-party claims that the Service, used as permitted, infringes that third party’s intellectual property rights (excluding claims arising from your data, third-party materials, unauthorized modifications, or use outside the documentation). The party seeking indemnity must give prompt notice and reasonable cooperation; the indemnifying party controls the defense and won’t settle in a way that imposes obligations on the other without consent.

17. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA. EXCEPT FOR YOUR PAYMENT OBLIGATIONS AND EITHER PARTY’S INDEMNIFICATION OBLIGATIONS, EACH PARTY’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE FEES YOU PAID TO SAYVINE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITS APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

18. Term, suspension & termination

• These Terms apply while you have an account. You may cancel anytime; paid access continues through the current billing period.
• We may suspend or limit the Service for non-payment, security risk, legal requirement, or material breach — after notice where practicable, immediately where necessary. (For example, after a trial ends or a plan lapses without payment, the account is paused until you subscribe.)
• Either party may terminate for the other’s uncured material breach (generally 30 days’ notice) or immediately on insolvency.
• On termination, your right to use the Service ends. For 30 days after termination you may request an export of your Customer Data; after that we may delete it, except where retention is required by law or for legitimate backup/legal purposes. You are responsible for retaining any records you are legally required to keep.
• Sections that by their nature should survive (e.g., fees owed, IP, confidentiality, disclaimers, liability limits, indemnification, and governing law) survive termination.

19. Governing law & disputes

These Terms are governed by the laws of [State/Country], without regard to conflict-of-laws rules, and the parties submit to the exclusive jurisdiction of the courts located in [Venue]. Any claim must be brought within one (1) year after it arises. [If you intend to require arbitration and/or a class-action waiver, add that here after legal review.]

20. General

• Changes: we may modify these Terms as described in Section 1.
• Assignment: you may not assign these Terms without our consent; we may assign in connection with a merger, acquisition, or sale of assets.
• Force majeure: neither party is liable for delays or failures caused by events beyond its reasonable control (except payment obligations).
• Entire agreement; severability; no waiver: these Terms (with any order form and the Privacy Policy) are the entire agreement; if a provision is unenforceable, the rest remains in effect; failure to enforce is not a waiver.
• The parties are independent contractors; there are no third-party beneficiaries.

21. Contact

Questions about these Terms: [legal@yourdomain.com]. Notices to Sayvine should be sent to [Legal Entity Name, mailing address].